For all complaints regarding misuse of charitable dollars please contact the Canada Revenue Agency ("CRA"). The contact details are included below.

Non Receipt of Donation Tax Receipts:

The Toronto Humane Society states they will issue a tax receipt for donations of $20.00 or greater.

If you did not receive an official tax receipt from the Toronto Humane Society, you can file a complaint directly with the CRA (see contact details below).

Donation Tax Receipts with missing mandatory information:

Donation tax receipts MUST have ALL of the following information on it in order for it to be considered valid. This information is considered mandatory as set out by the CRA. If your tax receipt is missing any of the following mandatory information, you can file a complaint with the CRA (see contact details below)

Information that must be reflected on the donation tax receipt in order for it to be considered valid:

Who to send the complaint to:

Please direct your complaints to the Canada Revenue Agency

Email them CharitiesComplianceDivisi.LPRA@cra-arc.gc.ca
OR
Phone
Toll free within Ontario: 1-866-809-6841
Toll free outside of Ontario: 1-800-267-2384
OR
Write them at
Charities Directorate
Canada Revenue Agency
Ottawa, Ontario
K1A 0L5

Your complaint should include the following information:

Footnote:

The following link will take you the CRA website page that provides a short list of circumstances under which the CRA may penalize or suspend a charities charitable status.

http://www.cra-arc.gc.ca/tx/chrts/plcy/csp/pnlts-eng.html

“[CRA’s] mission is to promote compliance with the income tax legislation and regulations relating to charities through education, quality service, and responsible enforcement, thereby contributing to the integrity of the charitable sector and the social well-being of Canadians”