For all complaints regarding misuse of charitable dollars please contact the Canada Revenue Agency ("CRA"). The contact details are included below.
Non Receipt of Donation Tax Receipts:
The Toronto Humane Society states they will issue a tax receipt for donations of $20.00 or greater.
If you did not receive an official tax receipt from the Toronto Humane Society, you can file a complaint directly with the CRA (see contact details below).
Donation Tax Receipts with missing mandatory information:
Donation tax receipts MUST have ALL of the following information on it in order for it to be considered valid. This information is considered mandatory as set out by the CRA. If your tax receipt is missing any of the following mandatory information, you can file a complaint with the CRA (see contact details below)
Information that must be reflected on the donation tax receipt in order for it to be considered valid:
- a statement that the receipt is an official receipt for income tax purposes
- the name and address of the charity as on file with the CRA;
- the charity’s registration number (THS’s is 119259513 RR0001)
- the serial number of the receipt
- the place or locality where the receipt was issued
- the day on which the receipt was issued if it differs from the day of donation;
- the full name and address of the donor;
- the amount of the gift
- the signature of an individual authorized by the charity to acknowledge donations
- the name and Web site address of the Canada Revenue Agency www.cra.gc.ca/charities
Who to send the complaint to:
Please direct your complaints to the Canada Revenue Agency
Email them CharitiesComplianceDivisi.LPRA@cra-arc.gc.caOR
Phone
Toll free within Ontario: 1-866-809-6841
Toll free outside of Ontario: 1-800-267-2384
OR
Write them at
Charities Directorate
Canada Revenue Agency
Ottawa, Ontario
K1A 0L5
Your complaint should include the following information:
- The name of the charity: Toronto Humane Society
- Their Charitable Registration #: 119259513 RR0001
- The amount of money you donated.
- The date you made the donation.
- Whether you called, wrote, or emailed the THS to ask for a receipt.
- How the THS respond to your request for the receipt
- Any other information that you feel is relevant.
Footnote:
The following link will take you the CRA website page that provides a short list of circumstances under which the CRA may penalize or suspend a charities charitable status.
http://www.cra-arc.gc.ca/tx/chrts/plcy/csp/pnlts-eng.html
“[CRA’s] mission is to promote compliance with the income tax legislation and regulations relating to charities through education, quality service, and responsible enforcement, thereby contributing to the integrity of the charitable sector and the social well-being of Canadians”

